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When you find an item you would like to purchase, you can select
this item and place it into your own shopping cart. Before this
order is processed, you can keep browsing while this item remains
in your cart which can be seen to the right of the site. You can
add further products to your cart and continue browsing or go to
checkout which allows you to finalise the submission of your order
of all items in your shopping cart.
Following is a step by step guide to ordering:
1. Select the item you wish to purchase to bring you to more
details about this item including price. Appearing under the price
of the item is a yellow shopping cart item:
 If you
roll your pointer over this icon without clicking your mouse you
will see "add to cart"
Click on the shopping cart icon to add the item to your shopping
cart.
2. Now you can see your shopping cart with your selected item.
Here you can enter how many of this item you would like to purchase
in the 'quantity' text field and view the prices and total of your
cart. If you alter the quantity or any other details here, click on
'update' to view new price and total.
Your shopping cart contents can be seen to the right of this
order information and will remain to the right of your screen while
you shop.
3. Above the order information you should see options to either
'continue shopping' or 'empty shopping cart.' If you choose to
continue shopping you will be taken back to Belpard products. Your
selected item remains in your cart while you continue to browse the
full range of Belpard items. Repeat the same process to add further
items to your cart. If you choose 'empty shopping cart' all the
items you have placed in your cart will be removed therefore will
not be purchased.
4. When you are ready to purchase the items you have placed in
your shopping cart, proceed to the checkout to submit your order.
You can do this by clicking on the 'go to checkout' option offered
below the order information that can be seen after an item is
added, or by clicking on 'checkout' in your shopping cart box to
the right if you have not added any more items and are still
browsing Belpard products.
5. Now that you are in the 'checkout' page, you will see a
summary of your order. There are three steps to submitting your
order as follows:
STEP ONE: Enter your personal details, billing address and
shipping address. All text fields marked with a red asterisk (*)
are required. Click 'continue'.
PLEASE NOTE:
As we endeavour to include postage fees for overseas customers
as part of our automated system, we currently may be required to
contact overseas customers to charge postage fee over the phone.
Please contact us if you wish to place an order from outside
Australia:
Email - info@belpard.com.au
Phone - +61 3 9682 1622
STEP TWO: Confirm the details you have entered are valid and
correct and click 'continue'.
STEP THREE: Credit card payment is processed using StrataPay, a
secure online payment system. You will be automatically directed to
the StrataPay payment gateway. This is where you enter your credit
card details and can find links to more information on StrataPay
privacy, security and conditions. Enter your credit card number,
card name, expiry date and you are also required to enter your
credit card verification number or CCV number. The CCV number
is an extra number on your card to verify credit card authenticity.
On a Visa, Mastercard or Bankcard it is a three digit number
usually appearing on the back of the card, in the top right corner
of the signature strip. On an American Express card it is a
four digit number appearing on the front of the card, above and to
the right of the card number. Click on the 'What is a CCV?' link in
the StrataPay page for more information.
Total purchase amount including postage appears here, click on
'Submit'. Please be patient and only click the 'submit' button
once. All payments entered are processed in Australian Dollars
(AUD).
6. Your order has now been submitted. You should be directed
back to our site and receive a copy of your invoice via email
within the next hour. Please allow 14 - 21 days for delivery.
If you are experiencing trouble ordering on our site please feel
free to call us on (03) 9682 1622 in Melbourne, Australia or
email us to let us know of
any difficulties.
Thank you for your order.
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